Question 1

What payment methods are supported on ExpoStayz?

Accepted Answer

ExpoStayz operates on a 100% transparent Pay-at-Hotel model. No advance payment or card deposit is required during online booking. You can reserve your room with ₹0 due today and pay directly at the hotel front desk upon check-in via Cash, UPI (Google Pay, PhonePe, Paytm), or Credit/Debit Cards.

Question 2

Is online payment secure on ExpoStayz?

Accepted Answer

Yes, 100% secure. We utilize PCI-DSS certified payment processors with 3D Secure OTP verification and end-to-end encryption. Your sensitive banking credentials are encrypted directly via bank-approved payment gateways. We adhere strictly to Reserve Bank of India (RBI) tokenization guidelines.

Question 3

Why did my payment fail during checkout?

Accepted Answer

Payment failures typically occur due to incorrect bank OTP entry, daily transaction limit caps, insufficient funds, or banking network timeouts. If a payment fails, your room selection remains held for 10 minutes. You can retry with an alternate method (e.g. switching from Net Banking to UPI QR).

Question 4

What happens if money was deducted from my bank but the booking is not confirmed?

Accepted Answer

If your bank debits funds but the payment gateway fails to receive confirmation within 5 minutes, our automated reconciliation engine triggers a full refund. Refunds for dropped bank sessions are reversed back to your original source account automatically within 2 to 5 business days according to standard banking clearing cycles.

Payments & Transactions FAQs

What payment methods are supported on ExpoStayz?

Is online payment secure on ExpoStayz?

Why did my payment fail during checkout?

What happens if money was deducted from my bank but the booking is not confirmed?

Transparent, server-verified checkout with instant receipts.